Shipping policy

Order fulfillment

CoreNest works with third-party suppliers through Shopify Collective. Products may ship directly from different suppliers. Orders containing multiple products may arrive in separate packages at different times.

Rates and destinations

Available shipping destinations, methods, and charges depend on the products and delivery address. Review the shipping options and final charges shown at checkout before ordering. Shipping is not available to every destination.

Shipment and delivery estimates

Where provided, shipment and transit estimates appear on product pages or at checkout. Processing and carrier transit are different. Carrier delivery estimates are not guaranteed dates unless expressly stated. Contact us before ordering if you need an item by a particular date.

Delays and unavailable items

If we cannot ship within the stated shipment period, we will notify you and offer a revised shipment date, if known, and the option to cancel unshipped merchandise for a prompt refund. Where no shipment period is stated, we follow the applicable 30-day shipment rule. We obtain consent to delays where required. If we cannot fulfill an order or obtain required consent, we cancel the unshipped merchandise and promptly refund the amount owed, including applicable shipping charges.

Changes and delivery problems

Check your address before ordering. Contact us promptly to request an address change or cancellation; changes may not be possible after fulfillment begins. For missing, damaged, or incorrect items, contact us with your order number and a description of the issue. Photos can help investigate damage but do not replace your consumer rights